Talk: Are we really customer focused?

Ever noticed that your org chart doesn't reflect how you actually get stuff done for your customers? And how the people who really make things happen for customers are the ones who break the boundaries of your oganisational silos? In this talk Anthony will discuss why we need to shed 100+ years of structuring our organisations around functions and instead make the customer journey the unit of organisational structure. You'll learn why customer journey orientation massively unlocks productivity, reduces waste, and just generally makes everyone happier because they can actually get stuff done that matters.

About Anthony

Anthony is a seasoned product management leader with a wealth of experience. He is currently the Chief of Staff for Product at Auror and was previously the Chief Product Officer at Solarzero. With over 10 years in the product and agile communities, Anthony was one of the founding members of Product Aotearoa, a not for profit that unites New Zealand's product community. His journey also includes organizing ProductTank Auckland, where he helped foster a thriving product management culture.